Customer Service Representative
4 weeks ago
The Faulkner Automotive Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Body Shop team, you will be responsible for providing exceptional customer service, handling incoming phone calls, setting appointments, and processing payments.
Key Responsibilities:
- Provide excellent customer service to ensure a positive experience for our customers
- Handle incoming phone calls and respond to customer inquiries
- Set appointments for customers and update them on repair order status
- Process payments and communicate with insurance partners
- Perform filing duties and light accounting functions to support the Body Shop
Requirements:
- High school diploma or equivalent
- Prior retail or customer service experience preferred
- Ability to work in a team environment and possess strong oral and written communication skills
- Ability to set appointments using an online system and understand basic technical information
About Faulkner:
The Faulkner Automotive Group is a family-owned and operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.
Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.
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