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Front Office Assistant

1 month ago

Trevose, Pennsylvania, United States Crossroads Treatment Centers Full time

At Crossroads Treatment Centers, we are committed to creating an inclusive environment for all employees and patients. As a Front Office Assistant - Patient Ambassador, you will play a vital role in providing excellent customer service, checking in patients, and assisting in daily operations.

Key Responsibilities:

  • Provide exceptional customer service to patients and their families
  • Check in patients, receive payments, and assist with daily operations
  • Maintain a friendly, professional attitude towards patients and offer a "white glove" experience
  • Guide new patients through their intake process and provide an exceptional experience
  • Collect urine and saliva samples for patient drug screens as needed
  • Maintain daily financial records and reports
  • Coordinate with medical and clinical staff to coordinate intakes
  • Provide clerical and logistical support
  • Oversee patient accounts and financial responsibilities

Requirements:

  • At minimum, High School Diploma or GED
  • Customer Service experience in a fast-paced environment preferred
  • Experience in healthcare, addiction medicine, office administration preferred
  • Lived addiction experience is a plus

Work Schedule:

Our Patient Ambassadors enjoy an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are about 20 hours per week.

Mondays: 7AM-1PM

Wednesdays: 11AM-5PM

Every Other Saturday: 7AM-1PM

Benefits:

  • Have a daily impact on many lives
  • Excellent training if you are new to this field
  • Mileage reimbursement (if applicable)
  • Crossroads matches the current IRS mileage reimbursement rate
  • Community events that promotes belonging and education