Customer Service Representative

12 hours ago


FeastervilleTrevose, Pennsylvania, United States alphabroder Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at alphabroder. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Handle high volumes of customer inquiries via phone, email, and chat
  • Provide timely and accurate responses to customer inquiries
  • Research and resolve billing and payment issues
  • Process and update customer orders and inquiries using business system applications
  • Collaborate with internal teams to resolve customer concerns
  • Cross-sell and up-sell products to customers
  • Meet benchmark standards and adhere to company policies and procedures
Requirements
  • High school diploma or equivalent
  • Strong time management and organizational skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Self-motivated and goal-driven
  • Ability to work in a fast-paced environment
Work Environment

This is a remote work opportunity, and you will be required to have a quiet and distraction-free home office space. You will also be required to have a reliable internet connection and a computer with the necessary software and equipment to perform the job duties.

alphabroder is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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