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Customer Service Director
2 months ago
Job Summary: We are seeking a highly skilled Customer Service Director to lead our Customer Service Department at Giant Cement Holding Inc. The ideal candidate will have a proven track record of managing a team of customer service representatives and ensuring exceptional customer experiences.
Key Responsibilities:
- Team Management: Manage a team of customer service representatives, providing guidance and support to ensure they meet company standards and provide excellent customer service.
- Quality Assurance: Monitor and review customer interactions to ensure quality of service and identify areas for improvement.
- Product Knowledge: Ensure customer service representatives are knowledgeable about company products and services, and provide updates on new offerings.
- Reporting: Prepare reports using Microsoft Office to track customer interactions and sales performance.
- Support to Sales: Collaborate with Sales Managers and Directors to achieve sales goals and objectives.
- Recruitment and Training: Recruit and train customer service representatives to meet business needs and ensure they have the skills and knowledge required to provide exceptional customer service.
- Time Management: Utilize effective time management skills to prioritize tasks and meet deadlines.
- Employee Management: Manage employee attendance, vacations, and performance.
- Team Development: Develop and implement training programs to enhance customer service skills and knowledge.
- Problem-Solving: Resolve customer complaints and issues in a professional and timely manner.
- Compliance: Ensure compliance with all applicable regulations and company policies.
Requirements:
- Leadership Skills: Proven leadership and management skills, with the ability to motivate and inspire a team.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Customer Service Skills: Extensive knowledge of customer service principles and procedures, with the ability to provide exceptional customer experiences.
- Organizational Skills: Organized and detail-oriented, with the ability to prioritize tasks and meet deadlines.
- Technical Skills: Proficient in Microsoft Office Suite or related software.
Education and Experience:
- Education: Bachelor's degree in business or related field preferred.
- Experience: Minimum of two years of management experience in an industrial office setting or four years of customer service experience in sales or industrial office management.
