Customer Service Representative

23 hours ago

Sumter, South Carolina, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, and your excellent customer service skills will make a significant impact on our customers' shopping experience.

Key Responsibilities

Provide prompt, accurate, and friendly service to customers while engaging them to create a positive shopping experience
Greet each customer and use their name whenever possible
Unload customers' groceries from cart to belt, unload items for ease of bagging, and check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handle the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable)
Maintain alertness and call for assistance when needed to service customers per service standards
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Perform the task of cashier when scheduled or as needed per the surge plan guidelines
Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
Perform the task of Food Lion To-Go Runner when scheduled or as needed
Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
Perform all other duties as assigned

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers, smart devices, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Customer Service Representative

    3 weeks ago

    Sumter, South Carolina, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting sales of our products and services.Key...

  • Customer Service Representative

    5 days ago

    Sumter, South Carolina, United States Circle K Full time

    Customer Service RepresentativeCircle K is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionRinging up sales on the cash register accurately...

  • Customer Service Representative

    2 weeks ago

    Sumter, South Carolina, United States LC Industries Full time

    LC Industries is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong commitment to customer satisfaction. **Job Summary:** As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 month ago

    Sumter, South Carolina, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    5 days ago

    Sumter, South Carolina, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting sales efforts.Key...

  • Customer Service Representative

    3 weeks ago

    Sumter, South Carolina, United States Circle K Full time

    Customer Service Representative at Circle KKey Responsibilities:Provide prompt and courteous customer service to resolve customer issuesRing up sales on cash register and perform multi-function operations of fuel console and lottery machineInspect store facilities and equipment for safety, cleanliness, and proper working orderAbout Circle K:Circle K is a...

  • Customer Service Representative

    7 hours ago

    Sumter, South Carolina, United States LC Industries Full time

    About the RoleThe Customer Service Representative is responsible for providing exceptional customer service to every customer, ensuring a positive experience and building strong relationships.Key ResponsibilitiesProvide customer service with a focus on recognition and interface with customersAccurately process computerized checkout and request material from...

  • Customer Service Representative

    2 days ago

    Sumter, South Carolina, United States JBS USA Full time

    Job SummaryPilgrim's Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer accounts, processing orders, and providing exceptional customer service.Key ResponsibilitiesManage customer accounts, including processing orders,...

  • Customer Service Representative

    3 weeks ago

    Sumter, South Carolina, United States LC Industries Full time

    About LCILCI is a purpose-driven company that empowers individuals with meaningful employment opportunities. Our mission is to provide a supportive environment where employees can grow and develop their skills.About This RoleThe Customer Service Representative is responsible for delivering exceptional customer experiences. This role involves providing...

  • Customer Service Representative

    13 hours ago

    Sumter, South Carolina, United States Food Lion Full time

    Job SummaryAs a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, ensuring that every customer interaction is positive and memorable.Key Responsibilities Provide...

  • Customer Service Representative

    3 weeks ago

    Sumter, South Carolina, United States Variety Stores LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, assisting with sales, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Sumter, South Carolina, United States Aaron's Full time

    Job SummaryWe are seeking a highly skilled Customer Accounts Advisor to join our team at Aaron's. As a key member of our corporate retail store team, you will be responsible for providing exceptional customer service and account management expertise.Key ResponsibilitiesProvide personalized customer service to ensure customer satisfaction and loyaltyManage...

  • Customer Service Representative

    3 weeks ago

    Sumter, South Carolina, United States Aaron's Full time

    Job Summary Aaron's is seeking a skilled Customer Accounts Advisor to join our team. As a key member of our corporate retail store, you will be responsible for providing exceptional customer service and account management. Key Responsibilities Provide personalized customer service to meet the needs of our customers Manage customer accounts and resolve any...

  • Customer Service Manager

    3 weeks ago

    Sumter, South Carolina, United States GRR Giant Resource Recovery Inc. Full time

    Job Title: Customer Service ManagerAt GRR Giant Resource Recovery Inc., we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage a team of customer service...

  • Customer Service Representative

    2 weeks ago

    Sumter, South Carolina, United States IGA Southeast Full time

    Overview:We are seeking a skilled and friendly Cashier PT to join our team at IGA Southeast. As a valued member of our store, you will have the opportunity to work in a fast-paced environment and provide excellent customer service to our guests.Responsibilities:Process Guest Orders: Accurately process guests' orders to ensure proper recording of sales and...

  • Customer Service Representative

    2 days ago

    Sumter, South Carolina, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will be focused on providing excellent customer service and ensuring compliance with company policies. Your responsibilities will include greeting and thanking customers, processing returns and refunds, and handling financial transactions. You will also be required to stand for long periods of...

  • Customer Service Associate

    5 days ago

    Sumter, South Carolina, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal will be to ensure that every customer leaves the store satisfied with their shopping experience.Main Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    4 weeks ago

    Sumter, South Carolina, United States TEKsystems Full time

    Job Title: Front Office AssociateWe are seeking a highly motivated and detail-oriented Front Office Associate to join our team at TEKsystems. As a Front Office Associate, you will provide administrative support to our team and ensure the smooth operation of our office.Job Summary:The Front Office Associate will be responsible for providing general...

  • Customer Service Director

    4 weeks ago

    Sumter, South Carolina, United States GRR Giant Resource Recovery Inc. Full time

    Job Title: Customer Service ManagerAt GRR Giant Resource Recovery Inc., we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a...

  • Customer Service Associate

    4 days ago

    Sumter, South Carolina, United States Spark Packaging Full time

    Job OverviewAs a Customer Service Representative at Spark Packaging, you will play a vital role in maintaining positive relationships with customers, vendors, and coworkers. Your primary responsibilities will include maintaining customer accounts, taking customer orders, and using software to provide order estimates and manage order backlogs. You will also...