Customer Service Representative

4 weeks ago

Sumter, South Carolina, United States Food Lion Full time
Job Summary

As a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, ensuring that every customer interaction is positive and memorable.

Key Responsibilities

Provide exceptional customer service, ensuring that every customer leaves the store satisfied
Greet each customer and use their name whenever possible
Unload customers' groceries from cart to belt, unloading items for ease of bagging
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handle the payment transaction, per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car
Maintain alertness and call for assistance when needed to service customers per service standards
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

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