Patient Care Coordinator

3 days ago


Jacksonville Florida, United States HearingLife Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at HearingLife. As a Patient Care Coordinator, you will play a vital role in helping us achieve our mission to help more people hear better through life-changing hearing health delivered by the best personalized care.

Key Responsibilities
  • Drive Patient Appointment and Clinic Revenue Generation:
    • Utilize sales scripting to schedule appointments for hearing tests and drive clinic traffic.
    • Ensure daily metrics are achieved, including outbound calls made and appointments booked.
    • Make confirmation calls to ensure patients are present at their scheduled appointment time.
  • Manage Patient Relationship and Community Engagement:
    • Become a subject matter expert and execute all HearingLife operational processes and procedures.
    • Provide an exceptional patient experience, welcome patients to the clinic, and maintain a positive patient rapport as a HearingLife brand ambassador.
    • Assist walk-in patients with any needs, including cleaning hearing devices, changing batteries, and general maintenance.
  • Administrative Functions:
    • Handle insurance and managed care benefits.
    • Ensure timely processing of all insurance and billing documents to maximize revenue and payment.
    • Maintain patient files in accordance with HIPAA and legal compliance regulations.
Requirements
  • High School Diploma or equivalent; Associates degree preferred but not required.
  • Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
  • Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite.
  • Proactive customer service skills, exhibiting friendly and courteous behavior in all patient interactions.
What We Offer
  • Paid time off / Company paid holidays / floating holidays
  • Health/Medical/Dental/Vision
  • Competitive 401(k) Program
  • Exclusive Discounts & Programs
  • Education Expense Reimbursement
  • Basic life and AD&D insurance


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