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Patient Care Coordinator

2 months ago

Jacksonville, North Carolina, United States Dr Lane & Associates Full time

Join Our Team at Dr Lane & Associates

At Dr Lane & Associates, we are dedicated to providing exceptional dental care in a welcoming environment. We are currently looking for a skilled Patient Care Coordinator to enhance our team. This role is pivotal in ensuring our patients receive outstanding service from their first interaction with us.

What We Offer:

  • Competitive compensation
  • Comprehensive insurance plans including health, vision, dental, life, and disability
  • 401K with employer contributions after a specified period
  • Potential for quarterly performance bonuses
  • Employee assistance programs
  • Generous paid time off and holidays
  • Half-day Fridays
  • Annual family celebration events
  • Community engagement opportunities
  • Social events and campaigns throughout the year
  • Special surprises for birthdays and work anniversaries
  • Discount programs at major retailers
  • And much more

Key Responsibilities:

The Patient Care Coordinator plays a crucial role in delivering a 5-star experience for our patients. Responsibilities include:

  • Managing a multi-line phone system to schedule and reschedule appointments
  • Ensuring the daily schedule is optimized for all providers
  • Collecting and updating patient personal and insurance information
  • Confirming and documenting patient appointments
  • Enforcing financial policies by accurately processing payments
  • Utilizing software for patient check-in and managing necessary paperwork
  • Reviewing treatment plans with patients
  • Verifying insurance coverage and eligibility
  • Maintaining electronic patient records securely
  • Ensuring the cleanliness of the office lobby and waiting areas
  • Performing additional duties as required

Qualifications:

  • High School Diploma or equivalent
  • 1-2 years of experience in a dental front desk role
  • Familiarity with dental software is advantageous
  • Ability to lift light weights as needed

Skills Required:

  • Strong organizational and planning abilities
  • Excellent communication and interpersonal skills
  • Positive attitude with a focus on customer service
  • Ability to adapt in a fast-paced environment
  • Professional demeanor and appearance
  • Proficiency in computer applications

We invite you to consider a rewarding career with Dr Lane & Associates, where your contributions will help us continue to provide top-notch patient care in a friendly and supportive atmosphere.