Senior Operations Manager

3 days ago

Salem, Oregon, United States Inmar Intelligence Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Inmar Intelligence. As a key member of our operations team, you will be responsible for managing the daily operations of our client service team and ensuring that they deliver accurate and timely service to our clients.

Key Responsibilities
  • Leadership: Hire and develop high-performing associate teams, encourage associates to make decisions in the best interest of Inmar and the client, and coach and motivate associates to continue areas of development.
  • Strategic: Understand client business goals and key deliverables outside day-to-day service requirements, support the sales team as necessary to ensure those goals are met, and build a trusted relationship with client contacts.
  • Influence: Serve as lead and/or facilitator for projects, recommend and implement best practices for transaction processing, and take a solution-based approach when addressing manager/director with issues.
  • Operational: Effectively adjust workload balance based on changing day-to-day priorities, clearly understand standard deliverables of service and unique deliverables for each client, and develop processes and procedures to maintain and monitor open balances at acceptable levels.
  • Administrative: Ensure accurate and timely responses to client inquiries, escalate issues to immediate manager and above as necessary, and maintain HIPAA compliance in all client communication.
Requirements
  • At least four years of relevant experience involving customer service, computer usage, data entry, and data analysis, and a Bachelor's degree in Business Administration, Accounting, or a related field.
  • Ability to reconcile bank statements and subsidiary systems, analyze transactions, detect and avoid errors, and prepare and analyze complex financial reports and records.
  • Ability to create documents requiring accuracy and confidential handling, maintain detailed, accurate records and files, and organize tasks and time to ensure timely completion of all projects.
  • Ability to proceed independently and carry out assignments to completion with minimal instruction, use good judgment in recognizing scope of authority, and facilitate communications and problem solve.
  • Ability to establish and maintain good working relationships internally and with clients, travel independently, and have knowledge of generally accepted accounting principles and accounting procedures on automated systems.
Working Conditions

This is a hybrid position that will be located in our Winston Salem, NC office. Candidates will be required to be in the office at least 3 days per week.

We are an Equal Opportunity Employer, including disability/vets.

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