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Learning & Development Manager - Customer Success
2 months ago
We are seeking a highly skilled Learning & Development Manager to join our team at ZoomInfo Technologies LLC. As a key member of our organization, you will be responsible for designing and delivering training programs that drive customer success and adoption of our platform.
Key Responsibilities- Onboarding and Training: Develop and implement comprehensive onboarding and training programs for new and existing customers, ensuring seamless adoption and utilization of our platform.
- Content Development: Create engaging and informative content, including training materials, guides, and resources, to support customer learning and development.
- Customer Engagement: Foster strong relationships with customers to understand their needs and preferences, and develop targeted training programs to meet their requirements.
- Training Delivery: Deliver training sessions, both in-person and virtually, to customers and internal stakeholders, ensuring effective communication and knowledge transfer.
- Program Evaluation: Assess the effectiveness of training programs and make data-driven decisions to improve their design and delivery.
- Education: Bachelor's degree in Business, Education, Human Resources, or a related field.
- Experience: 2+ years of experience in sales, account management, or training, with a focus on customer success and adoption.
- Skills: Excellent communication, presentation, and organizational skills, with proficiency in MS Office and Google-Suite products.
- Technical Skills: Proficiency in Salesforce (Lightning) and experience with learning management software.
- Training Expertise: Knowledge of training design principles, adult learning theory, and instructional design methodologies.
We offer a competitive salary range of $60,000 - $82,500, plus bonus, commission, equity, and comprehensive benefits. Our hybrid work model allows for a minimum of three days per week in one of our offices in Waltham, MA, Vancouver, WA, or Bethesda, MD. We prioritize employee well-being and offer holistic mind, body, and lifestyle programs to support overall well-being.
