Customer Success Manager II

2 weeks ago


Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager II to join our team at ZoomInfo. As a key member of our customer success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.

Key Responsibilities
  • Develop and execute strategic account plans to drive customer success and growth
  • Act as a proactive advocate for our customers, identifying and addressing their needs and pain points
  • Build and maintain strong relationships with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer business needs
  • Collaborate with internal teams to remediate and ensure successful renewals
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
Requirements
  • 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
  • 2+ years of working with mid-market level accounts
  • Excellent communication skills, including issue tracking, triaging, and crisis management
  • Ability to efficiently manage multiple customer projects simultaneously
  • Self-motivated, collaborative, and scrappy team player with innovative ideas to inspire customer loyalty and adoption
What We Offer
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Eligibility for future equity awards
  • 401k matching (50% of the first 7% of your contribution)
  • 12 weeks parental leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on membership
  • Virgin Pulse Wellness Program
  • Optional add-ons such as pet insurance, legal service support, and more
About Us

ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. We deliver accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.

At ZoomInfo, we value innovation, teamwork, accountability, and results. We encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. We want our employees and their families to thrive, and we offer holistic mind, body, and lifestyle programs designed for overall well-being.



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