Data Center Operations Director

1 day ago

Richmond, California, United States JLL Full time

Job Summary

The Sr. Facility Manager - Critical Environments is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements.

This role oversees the day-to-day operations of the data center facility, including power distribution, cooling systems, fire suppression, security systems, and environmental controls.

The position is responsible for all lines of business and third-party relationships with the assigned data centers.

The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders.

Key Responsibilities

  • Oversee the day-to-day operations of the data center facility, including power distribution, cooling systems, fire suppression, security systems, and environmental controls.
  • Ensure all critical systems are functioning optimally at all times.
  • Develop and implement long-term facility strategies aligned with the organization's goals, ensuring the data center's capacity, efficiency, and resilience meet current and future needs.
  • Evaluate emerging technologies and industry trends to drive innovation and optimize the facility.
  • Develop and implement a comprehensive maintenance program for the data center, including preventive maintenance schedules, equipment testing, and inspections.
  • Coordinate with maintenance staff or contractors to execute maintenance activities with minimal impact on operations.
  • Oversee and coordinate major facility projects, including expansions, relocations, equipment upgrades, and infrastructure improvements.
  • Develop project plans, manage timelines, budgets, and resources, and ensure successful project execution while minimizing downtime and disruptions.
  • Develop and maintain emergency response plans, including incident management and business continuity procedures.
  • Conduct regular drills to test emergency procedures and ensure the team is prepared to respond effectively to any critical events.
  • Identify potential risks and vulnerabilities within the data center facility and develop appropriate risk mitigation strategies.
  • Establish and maintain robust business continuity plans, including disaster recovery procedures, to minimize downtime and ensure uninterrupted operations.
  • Engage and manage relationships with vendors and service providers to ensure they deliver high-quality services and comply with contractual obligations.
  • Coordinate maintenance contracts, repairs, and inspections.
  • Implement and manage an effective environmental monitoring system in the data center.
  • Monitor environmental alarms and take appropriate actions to rectify any issues.
  • Continuously monitor and forecast the data center's power, cooling, and space requirements to ensure sufficient capacity to support current and future needs.
  • Collaborate with stakeholders to plan and implement expansions or modifications to meet evolving demands.
  • Ensure the data center facility meets all relevant regulatory requirements and industry standards.
  • Maintain appropriate documentation and conduct regular audits to verify compliance.
  • Conduct risk assessments to identify potential vulnerabilities and develop risk mitigation strategies.
  • Implement appropriate security measures, disaster recovery plans, and physical access controls to protect critical infrastructure.
  • Manage the data center's operational budget, ensuring cost-effective operations and adherence to financial targets.
  • Monitor expenses, negotiate contracts, and identify opportunities for cost savings.
  • Lead a team of facility operations staff, providing guidance, mentorship, and support.
  • Foster a collaborative and high-performance culture, promoting professional development and succession planning within the team.
  • Effectively communicate with various stakeholders, including senior management, clients, and internal departments, providing updates on facility operations, projects, and key initiatives.
  • Develop and deliver presentations tailored to the audience's needs.
  • Stay updated on emerging technologies and industry best practices related to data center facility management.
  • Evaluate and implement new technologies to enhance efficiency, performance, security, and operational resilience.

Requirements

  • Hands-on experience working in a data center/critical facility, including UPS.
  • Systems, emergency generators, and switchgears.
  • High School diploma or GED equivalent.
  • 10+ years related work experience.
  • 7+ years supervisory experience.
  • Working knowledge of computer applications including Word and Excel.
  • Demonstrated verbal/written communication skills.

Preferred Requirements

  • Corrigo Experience.
  • MCIM / Salesforce Experience.
  • Zendesk Experience.
  • Service Now Experience.

Physical Requirements

  • Walking large, campus-like settings.
  • Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
  • Lifting a minimum of 50 lbs.
  • Climbing stairs and navigating rooftops to access equipment.
  • Using ladders up to 30 ft and working from heights.
  • Ability to Climb a ladder with a 300-lb weight limit.
  • Must be able to work different schedules.
  • Must be able to work Holidays.
  • Must be able to respond to site emergencies.

About the Company

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe.

With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.

Demanding customer and fast-paced environment, serving some of the largest companies in the world.

JLL operates 40 sites for the customer that includes campuses and individual data centers.

We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

JLL has been supporting the customer since 2021.

The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States.

We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents.

With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations.

Our goal is to continue a fruitful relationship that allows us to grow with the customer.

This will provide many opportunities for our employees and allow our customer to scale their business.

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