Sales Consultant
4 weeks ago
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service within multiple business segments, including retail, rental, custom, and omnichannel. To excel in this position, the individual must demonstrate a customer-centric approach, being prepared to meet the needs of every customer with each interaction.
Key Responsibilities:
• Demonstrate proficiency in benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and outlined in corporate materials.
• Foster a collaborative environment through team selling and encourage active participation among colleagues.
• Develop relationships with customers from initial greeting to post-sale contact, ensuring a personalized experience throughout their journey.
• Contribute to achieving store sales volume and metrics goals, maintaining an above-average quality of sale while meeting personal targets.
• Utilize tailors for alteration fittings whenever possible; otherwise, provide accurate fittings and recommendations for alterations.
• Assist with receiving shipments, organizing merchandise, and maintaining a clean, visually appealing store environment according to merchandising standards.
• Collaborate in visual merchandising efforts, adhering to brand guidelines for display and presentation.
• Support store security by monitoring Company property, reporting any damage or missing items.
• Participate in stock counts, identifying discrepancies and notifying management.
• Embody a positive work environment by interacting respectfully with colleagues at all levels, promoting a culture of inclusivity and diversity.
Working Conditions:
• Ability to stand and walk for extended periods, frequently bending, squatting, twisting, lifting up to 50 lbs., climbing ladders to access merchandise, and distinguishing between fabric patterns and colors.
Estimated salary range: $16-$20/hour based on market location and performance.
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