Marine Services Technical Support Specialist
4 days ago
Job Title: Marine Services Technical Support Specialist
Job Summary:
Diversified Services Network, Inc. (DSN) is seeking a highly skilled Marine Services Technical Support Specialist to join our team in Houston, TX. As a key member of our Services Delivery team, this role is vital to Marine Services offerings and provides opportunities for continuous development and growth within the Marine Division.
Job Responsibilities:
- Provide first-line support for problem resolution and recommendations on selected products and services.
- Address minor coverage issues and resolve minor complaints, ensuring all customer communication is clearly documented.
- Answer inbound customer inquiries, providing health analysis or troubleshooting and redirecting when appropriate.
- Identify issues and determine the appropriate course of action for effective resolution.
- Process results from analysis of technical data.
- Understand prime product or component health or status, if action is needed, and required next steps.
- Monitor equipment through Marine Digital Tools.
- Review equipment alerts and act on them with Technical Lead, CORE Manager, Fleet Manager, and customers.
- Provide comments on actions.
- Cross-reference digital tools while troubleshooting.
- Provide technical information to customers, Fleet Managers, and Dealers for service with trouble calls.
- Document issues and status through the Sales Force Platform.
- Communicate noted issues to customers through the Sales Force Platform.
Requirements:
- High School Diploma, GED, or Equivalent.
- 1-3+ years of experience working on machinery such as combustion engines, hydraulic systems, or pneumatic devices.
- Or 1-3+ years of experience working with analytical data, utilizing quantitative analysis, preferably in data science or engineering.
Technical Skills:
- Knowledge of engineering principles, internal combustion engine, and operational practices, control system logic, driven equipment, and processes.
- Working knowledge and mechanical skill set, including the use of hand tools and measuring tools.
- Knowledge of products.
- Ability to collaborate with different teams.
- Strong analytical skills.
Soft Skills:
- Strong corporate behavior as this role is customer-facing.
- Written and verbal communication.
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