Marine Services Technical Support Specialist

4 days ago


Houston, Texas, United States Diversified Services Network, Inc. Full time

Job Title: Marine Services Technical Support Specialist

Job Summary:

Diversified Services Network, Inc. (DSN) is seeking a highly skilled Marine Services Technical Support Specialist to join our team in Houston, TX. As a key member of our Services Delivery team, this role is vital to Marine Services offerings and provides opportunities for continuous development and growth within the Marine Division.

Job Responsibilities:

  • Provide first-line support for problem resolution and recommendations on selected products and services.
  • Address minor coverage issues and resolve minor complaints, ensuring all customer communication is clearly documented.
  • Answer inbound customer inquiries, providing health analysis or troubleshooting and redirecting when appropriate.
  • Identify issues and determine the appropriate course of action for effective resolution.
  • Process results from analysis of technical data.
  • Understand prime product or component health or status, if action is needed, and required next steps.
  • Monitor equipment through Marine Digital Tools.
  • Review equipment alerts and act on them with Technical Lead, CORE Manager, Fleet Manager, and customers.
  • Provide comments on actions.
  • Cross-reference digital tools while troubleshooting.
  • Provide technical information to customers, Fleet Managers, and Dealers for service with trouble calls.
  • Document issues and status through the Sales Force Platform.
  • Communicate noted issues to customers through the Sales Force Platform.

Requirements:

  • High School Diploma, GED, or Equivalent.
  • 1-3+ years of experience working on machinery such as combustion engines, hydraulic systems, or pneumatic devices.
  • Or 1-3+ years of experience working with analytical data, utilizing quantitative analysis, preferably in data science or engineering.

Technical Skills:

  • Knowledge of engineering principles, internal combustion engine, and operational practices, control system logic, driven equipment, and processes.
  • Working knowledge and mechanical skill set, including the use of hand tools and measuring tools.
  • Knowledge of products.
  • Ability to collaborate with different teams.
  • Strong analytical skills.

Soft Skills:

  • Strong corporate behavior as this role is customer-facing.
  • Written and verbal communication.


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