Healthcare Customer Support Specialist

2 weeks ago


Chandler, Arizona, United States MAXIMUS Full time


General Information

Job Posting Title

Customer Service Representative Healthcare

Working Time

Full-time

Description & Requirements

Customer Service Representative Healthcare

Location Phoenix, AZ (On-site Position)

Hourly Base Pay $17.98 plus $1800+ in potential bonuses*

Schedule Regular and Limited-Service Full-Time schedules available

This position is designed for individuals who are dedicated to providing essential customer support to vulnerable populations navigating complex healthcare systems. Comprehensive training is provided to ensure representatives possess the necessary knowledge and professionalism to excel in their roles.

Compensation and Benefits

  • Base rate of $17.98/hr with a 10% shift differential for evening shifts
  • Potential bonuses exceeding $1800, including incentives for training completion and referrals*
  • 401k plan with company matching
  • Paid Sick Leave and PTO, in addition to 11 paid holidays
  • Company-sponsored medical coverage
  • Employee Assistance Program (EAP)
  • Wellness and discount programs for employees
  • Flexible scheduling options
  • Opportunities for career development and advancement
  • No cold calling, sales, or collection calls

*Eligibility requirements apply; inquire for further details.

Key Responsibilities:

  • Deliver customer service for routine inquiries through various channels, including phone, email, and web chat.
  • Utilize a computerized system for tracking and troubleshooting customer issues.
  • Provide feedback on call trends and assist in improving processes and training.
  • Respond to inquiries by directing customers to appropriate resources or senior staff.
  • Maintain compliance with policies and standard operating procedures, including privacy regulations.
  • Assist customers with online applications and submissions.
  • Keep current with client regulations and policies.
  • Report system issues to ensure timely resolution.

Minimum Qualifications:

  • High School diploma or equivalent with at least 6 months of customer service experience.
  • Fluent in English, with clear and professional communication skills.
  • Ability to manage multiple tasks effectively.
  • Strong interpersonal skills and teamwork orientation.
  • Regular and predictable attendance is essential.
  • Participation in internal training is required to begin this role.
  • On-site presence is necessary for effective collaboration and supervision.

Maximus is committed to creating a diverse workforce and encourages applications from military service members, veterans, and their families. We value the unique skills and experiences they bring to our organization.



EEO Statement

Maximus is an Affirmative Action/Equal Opportunity Employer, providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Pay Transparency

Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

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