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Deposit Services Representative

2 months ago

Sanford, Maine, United States Partners Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Deposit Services Representative to join our team at Partners Bank. As a key member of our Deposit Services Department, you will be responsible for processing daily work, assuming other Deposit Services duties when needed, and providing internal and external support for all deposit account products.

Key Responsibilities
  • Process un-posted items, Charge Backs, Check adjustments, and check images in excess of $5,000 for endorsement and signature, stop payments, notice of holds, A9 Forms, ID Theft 911 Enrollments, ACH disputes.
  • Processing Encoding/Listing Errors, IAT Transactions, review & redirect Incoming ACH Exception items.
  • Process SSI Notification Requests, Deposit Verifications
  • Respond effectively to customer inquiries in regard to fees and discrepancies and research requests
  • Perform some Electronic Banking functions, including phone & email support, remote deposit capture, pin resets and limit controls. Willing to take on additional responsibilities.
  • Cross train in Core Department to assist with their daily tasks.
  • Assist bank with new CD Listing Service program.
  • Scanning documents into FDM Document Imaging system.
  • Approve RegD exceptions and charge account accordingly.
  • Monitor and research savings and Savings & DD Unposted General Ledger
  • Research and mail exception statements and distribute in-house statements
  • Track pending signatures for Stop Payments on checks
  • Verify wires
  • Responsible for placing holds on accounts for Large Dollar Notifications
  • Assist with court subpoenas
  • Print and mail afternoon reports
  • Handle returned mail
  • Process and file check orders
Requirements
  • One year of employment experience with Partners Bank or financial institution setting
  • Familiar with Regulation E and Regulation CC
  • Working knowledge of ACH
  • Working knowledge of Partners Bank products and services
  • Excellent internal/external customer relations
  • Must be organized with ability to multitask
  • Must be a team player
What We Offer

We offer a competitive compensation package and a comprehensive benefits program. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.