Automotive Customer Service Specialist
2 weeks ago
The Automotive Service Advisor plays a crucial role in ensuring customer satisfaction at Classic Kia Smithfield. This position involves acting as the primary point of contact for customers seeking vehicle maintenance and repair services.
Key Responsibilities:
- Welcome customers with a friendly demeanor and assist them promptly.
- Listen attentively to customer concerns and respond with understanding.
- Assess the service needs of vehicles and offer suitable recommendations.
- Manage the scheduling of service appointments and keep customers informed about their vehicle's status.
- Collaborate with service technicians to guarantee timely repair completion.
- Address and resolve customer complaints professionally.
- Maintain detailed records of customer interactions and service history.
Qualifications:
- Experience in automotive service advising or a related customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to solve problems effectively.
- Familiarity with automotive repair and maintenance processes.
- Capable of multitasking and prioritizing responsibilities.
- Attention to detail and organizational skills are essential.
Compensation and Benefits:
- Attractive salary range from $50,000 to $100,000 annually.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company contributions.
- Paid time off for vacations and holidays.
- Opportunities for professional growth and advancement.
- Employee discounts on vehicle purchases, parts, and services.
About Classic Kia Smithfield:
Classic Kia Smithfield is a reputable automotive dealership specializing in Kia vehicles, dedicated to providing exceptional customer service and a superior vehicle ownership experience.
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