Automotive Customer Service Specialist

2 weeks ago


Smithfield, Ohio, United States Classic Kia Smithfield Full time
Job Overview

The Automotive Service Advisor plays a crucial role in ensuring customer satisfaction at Classic Kia Smithfield. This position involves acting as the primary point of contact for customers seeking vehicle maintenance and repair services.


Key Responsibilities:
  • Welcome customers with a friendly demeanor and assist them promptly.
  • Listen attentively to customer concerns and respond with understanding.
  • Assess the service needs of vehicles and offer suitable recommendations.
  • Manage the scheduling of service appointments and keep customers informed about their vehicle's status.
  • Collaborate with service technicians to guarantee timely repair completion.
  • Address and resolve customer complaints professionally.
  • Maintain detailed records of customer interactions and service history.

Qualifications:
  • Experience in automotive service advising or a related customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to solve problems effectively.
  • Familiarity with automotive repair and maintenance processes.
  • Capable of multitasking and prioritizing responsibilities.
  • Attention to detail and organizational skills are essential.

Compensation and Benefits:
  • Attractive salary range from $50,000 to $100,000 annually.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company contributions.
  • Paid time off for vacations and holidays.
  • Opportunities for professional growth and advancement.
  • Employee discounts on vehicle purchases, parts, and services.

About Classic Kia Smithfield:

Classic Kia Smithfield is a reputable automotive dealership specializing in Kia vehicles, dedicated to providing exceptional customer service and a superior vehicle ownership experience.



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