Automotive Customer Service Consultant

2 weeks ago


Smithfield, Ohio, United States Classic Kia Smithfield Full time
Job DescriptionPosition Overview: The Automotive Service Advisor plays a crucial role in ensuring customer satisfaction at Classic Kia Smithfield. This position involves acting as the primary point of contact for customers, addressing their inquiries, and facilitating communication between them and the service department.

Key Responsibilities:
  • Welcome customers with a friendly demeanor and assist them promptly.
  • Listen attentively to customer concerns and respond with understanding.
  • Assess the service needs of customers' vehicles and provide suitable recommendations.
  • Schedule service appointments and keep customers informed about their vehicle's status.
  • Collaborate with service technicians to ensure repairs are completed efficiently.
  • Handle customer complaints or issues professionally and effectively.
  • Maintain detailed records of customer interactions and service history.
Qualifications:
  • Previous experience in automotive service advising or a customer service role is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities.
  • Familiarity with automotive repair and maintenance processes.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational skills.
Compensation and Benefits:
  • Competitive salary range from $50,000 to $100,000 annually.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company matching.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.
  • Employee discounts on vehicle purchases, parts, and services.
About Classic Kia Smithfield: Classic Kia Smithfield is a prominent automotive dealership specializing in Kia vehicles. With a strong focus on delivering exceptional customer service, the company is dedicated to providing an outstanding experience for car buyers and owners alike.

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