Automotive Customer Service Consultant
2 weeks ago
Key Responsibilities:
- Welcome customers with a friendly demeanor and assist them promptly.
- Listen attentively to customer concerns and respond with understanding.
- Assess the service needs of customers' vehicles and provide suitable recommendations.
- Schedule service appointments and keep customers informed about their vehicle's status.
- Collaborate with service technicians to ensure repairs are completed efficiently.
- Handle customer complaints or issues professionally and effectively.
- Maintain detailed records of customer interactions and service history.
- Previous experience in automotive service advising or a customer service role is preferred.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities.
- Familiarity with automotive repair and maintenance processes.
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail and excellent organizational skills.
- Competitive salary range from $50,000 to $100,000 annually.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- Employee discounts on vehicle purchases, parts, and services.
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