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Automotive Customer Service Specialist

2 months ago

Smithfield, Ohio, United States Classic Kia Smithfield Full time
Job Overview

The Automotive Service Advisor plays a crucial role in ensuring customer satisfaction at Classic Kia Smithfield. This position involves acting as a bridge between clients and the service department, providing exceptional support and guidance throughout the service process.


Key Responsibilities:
  • Welcome and assist customers in a courteous and efficient manner.
  • Listen attentively to customer inquiries and address them with understanding.
  • Assess the service needs of vehicles and offer suitable recommendations.
  • Schedule service appointments and keep customers informed about their vehicle status.
  • Collaborate with service technicians to guarantee timely repair completion.
  • Handle customer complaints professionally and resolve issues effectively.
  • Maintain detailed records of customer interactions and service history.

Qualifications:
  • Previous experience in automotive service advising or a customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Effective problem-solving capabilities.
  • Familiarity with automotive repair and maintenance processes.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational skills.

Compensation and Benefits:
  • Competitive salary range of $50,000 to $100,000 annually.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with employer matching.
  • Paid time off and holidays.
  • Opportunities for professional growth and advancement.
  • Employee discounts on vehicle purchases, parts, and services.

About Classic Kia Smithfield:

Classic Kia Smithfield is a prominent automotive dealership dedicated to providing high-quality Kia vehicles and outstanding customer service. The company prides itself on delivering an exceptional car ownership experience, emphasizing customer satisfaction and service excellence.