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Customer Insights Specialist
2 months ago
As a Customer Success & Insights Analyst, you will play a pivotal role in ensuring the satisfaction and success of our clients. Your ability to navigate complex business landscapes will be essential in providing actionable insights and recommendations that drive value for our customers.
Key Responsibilities
- Collaborate closely with clients to establish objectives that maximize business impact and enhance client value.
- Utilize your expertise in industry knowledge to conduct thorough analyses, offering proactive insights and actionable recommendations.
- Serve as a strategic partner, leveraging advanced tools and resources to drive thought leadership with clients.
- Identify and elevate partnership opportunities within the organization to foster growth and collaboration.
- Maintain clear and consistent communication with clients, demonstrating the value of our solutions in supporting their growth and success.
- Ensure timely delivery of data and reporting, while effectively managing internal issue resolution processes.
- Recognize potential revenue opportunities and collaborate with sales leaders to facilitate achievement of sales goals.
- Work in tandem with internal teams to align efforts with customer business objectives, ensuring timely and outcome-focused delivery.
Qualifications
- Bachelor's degree with 1-2 years of experience in data analysis, particularly within the FMCG, CPG, and Retail sectors.
- Proficient in Excel, including pivot tables and v-lookups.
- Strong analytical skills and familiarity with various software and digital technologies.
- Excellent communication skills, with experience in presenting data insights to stakeholders.
- Proven ability to collaborate on projects and maintain positive relationships in complex environments.
Benefits
- Flexible working environment
- Health insurance
- Parental leave
- Life insurance
About Nielsen
Nielsen is a global leader in consumer intelligence, dedicated to providing comprehensive insights into consumer behavior. We strive to reveal new pathways to growth for our clients, empowering them with the knowledge needed to succeed in a competitive landscape.
