Customer Service Representative
4 weeks ago
Job Summary
CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.
Main Responsibilities
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
Additional Responsibilities
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
- Must be able to perform basic math calculations.
Working Conditions
- Ability to understand, remember, and apply oral and/or written instructions.
- Ability to understand and follow basic instructions and guidelines.
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of the time.
- Reach, bend, kneel, and have a high level of manual dexterity.
- Occasionally be required to lift and carry up to 25 pounds.
- Fast-paced environment with frequent interruptions.
- Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
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