Equine Hospital Receptionist

We are seeking a highly skilled and customer-focused Equine Hospital Receptionist to join our team at Maricamp Animal Hospital. As a Bilingual Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support throughout their journey with us.

• Handle all incoming and outbound calls, providing consistent and excellent customer service
• Manage all administrative functions of the role, ensuring accurate and up-to-date data, including medical records, across various platforms
• Schedule various types of appointments or procedures according to hospital scheduling guidelines
• Communicate with clients regarding financial options and policies to ensure smooth transactions and proactive scheduling ensuring accurate payment is collected at time of service or for prepayments
• Maintain accurate knowledge and understanding of company products and services to provide appropriate advice during client interactions based on the doctor's recommendations
• Ensure all clients are prepared for scheduled appointments through proactive communication with the team
• Handle all other office administrative tasks as necessary

• Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co-workers, and patients
• Service-oriented and able to resolve customer grievances, concerns, and questions appropriately
• Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions
• Must be detail-oriented and highly attuned to capturing relevant data in documentation
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite; and CRMS
• Outstanding organization and administrative accountability
• Ability to maintain confidentiality with individual interactions with patients
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Must have the physical and mental capacity to perform in a fast-paced and challenging environment

• 2 years experience in Customer Service and appointment scheduling, preferably in healthcare or other related industry
• Education in Customer Excellence or Customer Service
• Knowledge of veterinary medicine
• Bilingual English & Spanish

• Ability to spend prolonged periods of time standing, sitting, or walking
• Must be able to lift at least 25lbs
• Travel Required: Up to 15% for Continuing Education & Training
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

Maricamp Animal Hospital is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Salary: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Tuition Assistance
• 401(k) with employer match
• Dental Insurance
• Employee assistance program
• In-House Veterinary Care Employee Discount
• Paid time off
• Employee Discount Program
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm.

Work setting:

• In-person