Patient Services Coordinator

3 days ago


Los Angeles, California, United States Covenant Physician Partners Full time
About the Opportunity

Covenant Physician Partners is seeking a highly skilled Patient Services Specialist to join our team in Los Angeles, CA. As a key member of our team, you will be responsible for providing exceptional patient care and support.

Key Responsibilities
  • Provide cheerful and polite communication on all phone calls.
  • Respond quickly to each incoming phone call.
  • Accurately obtain and enter all required patient information.
  • Assist callers with their needs and direct them to the appropriate recipient.
  • Schedule appointments for optimal patient experience.
Requirements
  • Bilingual English/Spanish required.
  • High school diploma, GED or equivalent.
  • One or more years of experience in a customer service setting.
  • Demonstrated proficiency with computers, multi-line phones, and other office equipment.
  • Assertive and attentive customer service at all times.
  • Willingness and aptitude to learn quickly.
  • Strong communication and documentation skills.
  • Attention to detail.
  • Ability to multitask and manage time well in a fast-paced environment.
  • Emotional intelligence and ability to read situations.
What We Offer
  • Generous paid time off and holidays.
  • Medical, dental, and vision insurance.
  • Voluntary employee and dependent life plans.
  • Short and long-term disability.
  • Health Savings Account and Flexible Spending Account eligibility.
  • Critical Illness, Accident, and Hospital Indemnity insurance.
  • Professional development funds and tuition reimbursement.
  • Free counseling sessions and employee assistance program.
  • 401k company match and associate discounts.
  • Pet insurance and subscription reimbursement.

Covenant Physician Partners is an Equal Opportunity Employer and proud to be a diverse and inclusive workplace.



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