Patient Services Coordinator
3 days ago
Covenant Physician Partners is seeking a highly skilled Patient Services Specialist to join our team in Los Angeles, CA. As a key member of our team, you will be responsible for providing exceptional patient care and support.
Key Responsibilities- Provide cheerful and polite communication on all phone calls.
- Respond quickly to each incoming phone call.
- Accurately obtain and enter all required patient information.
- Assist callers with their needs and direct them to the appropriate recipient.
- Schedule appointments for optimal patient experience.
- Bilingual English/Spanish required.
- High school diploma, GED or equivalent.
- One or more years of experience in a customer service setting.
- Demonstrated proficiency with computers, multi-line phones, and other office equipment.
- Assertive and attentive customer service at all times.
- Willingness and aptitude to learn quickly.
- Strong communication and documentation skills.
- Attention to detail.
- Ability to multitask and manage time well in a fast-paced environment.
- Emotional intelligence and ability to read situations.
- Generous paid time off and holidays.
- Medical, dental, and vision insurance.
- Voluntary employee and dependent life plans.
- Short and long-term disability.
- Health Savings Account and Flexible Spending Account eligibility.
- Critical Illness, Accident, and Hospital Indemnity insurance.
- Professional development funds and tuition reimbursement.
- Free counseling sessions and employee assistance program.
- 401k company match and associate discounts.
- Pet insurance and subscription reimbursement.
Covenant Physician Partners is an Equal Opportunity Employer and proud to be a diverse and inclusive workplace.
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