IT Support Specialist

21 hours ago


El Dorado Hills, California, United States Talent Software Services Full time
Job Description:

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Talent Software Services. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting technical issues, and providing training on various software packages.

Key Responsibilities:

  • Provide technical support to end-users via phone, chat, and email.
  • Troubleshoot technical issues with personal computers, network services, and related peripherals.
  • Provide training on various software packages and in-house developed software.
  • Develop, document, implement, and audit standard operating procedures and customer service guidelines.
  • Provide case status updates and metric reports to management.
  • Assist with knowledge article creation.
  • Perform other duties as assigned.

Requirements:

  • Associate degree or equivalent experience.
  • At least 1-2 years of prior Service Desk experience in a high-volume IVR-based call center.
  • Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, and Service Now.
  • MAC experience preferred but not required.


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