Customer Engagement Specialist

2 weeks ago


Hamden, Connecticut, United States Massage Envy Full time

Overview:

Customer Engagement Specialist

Where Exceptional Careers Flourish

Do you have a passion for enhancing customer experiences?

At Massage Envy, we empower and motivate you to excel while collaborating to assist clients in achieving their wellness goals. Our team is dedicated to providing outstanding service and expanding our member community to support more individuals on their journey to well-being.

Benefits & Compensation:

  • Attractive base salary with opportunities for bonuses and commissions
  • Comprehensive healthcare options including medical, dental, and vision coverage
  • Access to short-term disability, critical illness, and accident insurance
  • Paid time off for full-time staff
  • Incentives for employee referrals
  • Employee Assistance Program available
  • Flexible scheduling to promote work/life harmony
  • Extensive training on products and services
  • Complimentary massage, skincare, or stretch service each month
  • Discounts of up to 40% on all products

Ideal Candidates:

  • Possess a high school diploma (or equivalent) and prior experience in retail or sales (preferred)
  • Exhibit strong analytical skills with proficiency in math and computer usage, along with the ability to manage multiple tasks
  • Demonstrate excellent interpersonal skills and the ability to build positive relationships with clients

Are advocates for holistic wellness with a basic understanding of massage and skincare services.

Daily Responsibilities:

  • Deliver exceptional customer service, ensuring every client feels valued and appreciated
  • Promote the significance of holistic wellness by informing clients about new and enhanced services, selling the Massage Envy Wellness Program, scheduling future appointments, and encouraging retail purchases based on service provider recommendations
  • Facilitate clinic operations by welcoming clients, managing appointment schedules, handling phone inquiries, responding to emails, and addressing client questions
  • Assist in expanding and retaining a client base through both in-person interactions and outreach via phone/email

Culture & Support:

  • Leadership committed to your success through training and development
  • Award recognition programs (such as Employee of the Month)
  • A supportive community that values individuality and knowledge sharing

If you are ready to become part of a thriving community with experienced professionals who share your passion, we look forward to connecting with you.



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