Customer Service Representative

2 weeks ago

Jacksonville, Florida, United States SP Plus Corporation Full time
About the Role

At SP Plus Corporation, we are driven by our commitment to delivering exceptional customer experiences. As a Customer Service Representative - Parking Operations, you will play a vital role in ensuring the highest quality service and assisting our maintenance team in maintaining the cleanliness of our facilities.

Key Responsibilities
  • Assist customers in making payments to automated revenue control equipment
  • Provide parking services and facilitate the efficient flow of traffic through our facilities
  • Lead initiatives to improve client and customer satisfaction
  • Assist in the management of daily activities at our assigned locations
  • Monitor parkers in pay-in lanes
  • Interact with customers in a friendly and professional manner
  • Provide assistance to customers who have forgotten where they parked their vehicles
  • Perform other necessary functions as assigned
  • Conduct garage and facility audits as required by management
  • Count revenue at the beginning of each shift to ensure accuracy
  • Make change for customers as needed
  • Quote rates for parking services
  • Provide directions to customers for various locations in the city
  • Resolve customer complaints independently or with the aid of a supervisor
  • Answer phone calls in a prompt and courteous manner
  • Maintain the cleanliness of our facilities and surrounding areas
  • Present a professional image at all times while on duty
  • Arrive on time for scheduled shifts
Requirements
  • High School Diploma or equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work flexible schedules, including evenings, weekends, and holidays
  • Valid state-issued driver's license with a current address and acceptable driving record
Work Environment

The work environment is fast-paced and dynamic, with moderate to loud noise levels and exposure to extreme temperatures. The physical demands of this role include standing, walking, and reaching, with specific vision requirements.

Why Join Our Team?

At SP Plus Corporation, we value our employees and offer a range of benefits and opportunities for growth and development. We are an equal opportunity employer committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values.

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