IT Support Specialist

2 weeks ago

Atlanta, Georgia, United States Telnet Inc Full time
Job Overview

Position Title: Desktop Support Technician

Company: Telnet Inc

Job Type: Contract

Location: Atlanta, Georgia

Job Summary:

As a Desktop Support Technician, you will play a crucial role in delivering technical assistance to users regarding their hardware, software, and network-related inquiries. Your primary focus will be on diagnosing and resolving desktop-related issues, ensuring smooth operations and high levels of user satisfaction. The ideal candidate will possess a proactive approach, a strong service mindset, and the ability to work both independently and collaboratively in a dynamic environment.

Key Responsibilities:

  • Address technical support inquiries through various channels, providing prompt and effective solutions.
  • Set up, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
  • Diagnose and resolve hardware and software problems, including operating systems, application software, and network connectivity.
  • Conduct regular system updates, patches, and maintenance to ensure optimal performance and security.
  • Assist users with account management, password resets, and software installations.
  • Document and monitor support requests and resolutions using a ticketing system.
  • Collaborate with IT team members to escalate complex issues and ensure seamless service delivery.
  • Provide training and support to users on software applications, hardware usage, and security best practices.
  • Participate in IT projects, including system upgrades, migrations, and new technology implementations.
  • Maintain an inventory of IT equipment and supplies and assist with asset management.
  • Stay updated on the latest technology trends and best practices in end-user support.
  • Support colleagues through mentoring and training initiatives.

Qualifications:

Education and Experience:

  • Associate's Degree in Computer Science, Information Technology, or a related field is preferred.
  • 3-5 years of experience in desktop support or technical support roles.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.

Technical Skills:

  • Proficient in Windows 10 and 11 and macOS operating systems.
  • Experience with Microsoft Office 365 Suite and common software applications.
  • Familiarity with Active Directory, network troubleshooting, and security protocols.
  • Knowledge of hardware components and troubleshooting techniques.
  • Strong troubleshooting skills for both standalone and networked printers.
  • Effective troubleshooting of network connectivity issues.

Soft Skills:

  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively both independently and as part of a team.
  • Exceptional customer service skills and a positive demeanor.
  • Capability to manage multiple urgent issues simultaneously.

Preferred Skills:

  • Experience with remote desktop support tools.
  • Experience with Windows imaging and deployment.
  • Understanding of ITIL service management principles.

Working Conditions:

  • May require occasional after-hours support or on-call duties.
  • Ability to lift and move computer equipment as necessary.

Schedule:

Days: Monday to Friday

Hours: 8 AM to 5 PM

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