Administrative Assistant

6 days ago


Batavia, Illinois, United States SSJ Bonds LLC Full time

About the Job Description at SSJ Bonds LLC

Company Overview:

Vanco International is a distributor of low voltage electronics and accessories located in Batavia, IL. Our company is committed to delivering exceptional products and services to our customers.

Job Description:

We are seeking a highly motivated and organized Support Representative to join our team. In this role, you will be responsible for providing excellent customer service, processing orders, and assisting with administrative duties.

Responsibilities:
  • Answer phone calls and emails with enthusiasm while maintaining a high level of output with other responsibilities
  • Assist customers with account questions or processes
  • Process incoming orders daily
  • Create return advices for all returned items, price discrepancies, and defective items
  • Assist with daily administrative duties
  • Ability to research and resolve issues in a timely manner while prioritizing other duties
  • Participates in the ongoing goal of process improvement
Requirements:

To be successful in this role, you should have:

  • Prior customer service experience preferred (0-5 years)
  • Excellent attention to detail, organizational skills, and time management skills
  • Strong written and verbal communication, including proper grammar and punctuation
  • Listen attentively to customers, identify needs/problems, and provide assistance
  • Proficient in Microsoft applications, particularly MS Excel
  • Multitask while maintaining a high level of efficiency
  • Ability to navigate data entry system and other relevant applications
  • Ability to work with colleagues to achieve team goals
Salary and Benefits:

The estimated salary for this role is $17 per hour, with a total compensation package that includes a competitive hourly rate and opportunities for professional growth and development. This is a contract role for 520 hours, close to 3 months, with the possibility of conversion into a full-time position.



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