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Operations Director

2 months ago

Birmingham, Alabama, United States SMS Holdings Full time
{"title": "Operations Manager", "description": "Job Summary

We are seeking a highly skilled Operations Manager to lead our Hospitality Ambassador Program in downtown. As a key member of our team, you will be responsible for managing a staff of Ambassadors, interfacing with clients, and delivering program improvements.

Key Responsibilities
  • Represent the Block by Block Culture and Mission, coordinating recruitment, selection, and onboarding of new Ambassadors.
  • Continually adjust resource deployment to match changing needs, including redeploying staff as necessary.
  • Identify and solve problems to improve program quality, leveraging your innovative spirit to lead teams in downtown.
  • Procure and manage supplies and equipment, ensuring seamless operations.
  • Report outcomes through various channels, including our app-based system and spreadsheets.
  • Work hands-on in the field, providing coaching, mentoring, and continuous training on standard policies and procedures.
Requirements
  • 5-7 years of experience in managing teams, with a minimum of 5 continuous years.
  • Proven track record of supervising 10+ person teams.
  • Ability to work outside in all weather conditions.
  • Strong problem-solving skills, with a focus on quality assurance and exceeding client expectations.
  • "Do what is right" mindset, with a commitment to integrity and trust.
  • Flexibility to work varied schedules, including event seasons.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.

", "lang_code": "en-US"}