Operations Director

2 weeks ago

Birmingham, Alabama, United States Topgolf Full time
{"title": "Operations Manager", "description": "Key Responsibilities

As a key member of our team, you will be responsible for overseeing the daily operations of our venues, ensuring that our guests receive an exceptional experience. This includes supervising department managers and their teams, coaching and developing direct reports, and driving associate engagement.

Key Performance Indicators:

  • Supervise and manage department managers and their teams
  • Coach and develop direct reports and the team
  • Drive associate engagement and retention
  • Uphold operating standards and drive guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring
  • Interact with guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections

Requirements:

  • 15+ years of restaurant, hotel, or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • High school diploma or equivalent
  • Excellent communication, time management, and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change, and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends, and holidays
  • Ability to stand and walk for long periods of time, including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Equal Opportunity Employer:

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

Disclaimer:

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees, or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

E-Verify Participant:

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

"}

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