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Operations Director

1 month ago

Birmingham, Alabama, United States Genuine Parts Company Full time
Job Summary:

The Operations Manager plays a critical role in supporting the sales force by developing, managing, and delivering administrative services. This position is responsible for maintaining sales support activities at the branch, training sales staff on sales-related systems, and providing customer support. The Operations Manager acts as a liaison between customers, the sales force, and distribution, ensuring seamless communication and resolution of order problems.

Key Responsibilities:
  • Maintain sales support activities at the branch, including order processing and customer support.
  • Train sales staff on sales-related systems, databases, and associated processes.
  • Provide customer support, including advising customers of product shortages, expected delivery dates, and price changes.
  • Implement and maintain pricing policies.
  • Manage collections process and maintain overall responsibility for outstanding invoices.
  • Responsible for all Accounts Payable activities within the branch, including expense, inventory, and freight invoices, and debit memos.
  • Prepare reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
  • Assist customers and suppliers to resolve order problems.
  • Manage inventory for the branch, including day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
  • May fill in for other lower-level roles within the branch.
  • Perform other duties as assigned.
Requirements:

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Preferred Qualifications:

Proficient in Microsoft Office, excellent communication and presentation skills, industry and sales experience, ability to perform financial calculations and generate reports, demonstrated people and leadership skills, ability to manage multiple responsibilities and projects, professional, self-motivated employee with excellent interpersonal skills, and exemplary work ethic and decision-making ability.

Physical Demands: May be required to be on-call on nights or weekends, depending on need.

Licenses & Certifications: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Supervisory Responsibility: 5-10 Direct Reports

Budget Responsibility: Yes

Company Information: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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