Customer Service Supervisor

2 weeks ago


South Milwaukee, Wisconsin, United States Uline Full time

Customer Service Team Lead

Compensation: $28 to $35 per hour - Annual earnings of $69,000 - $86,000 with bonuses

Location: Kenosha Branch

As a Customer Service Team Lead, you will play a pivotal role in fostering an environment of exceptional customer service at Uline. Your primary responsibility will be to ensure that our customer service representatives are well-trained and equipped to address customer inquiries efficiently and effectively.

Collaborative Environment

This position requires on-site presence, and we seek individuals who are committed to delivering outstanding service.

Key Responsibilities

  • Mentor and guide Customer Service Representatives in areas such as product knowledge, company policies, and performance metrics.
  • Analyze customer interactions via phone, email, and other channels to assess quality, track performance, and provide constructive feedback for improvement.
  • Offer insights to management regarding process enhancements that boost efficiency and elevate customer satisfaction.
  • Conduct team meetings and individual sessions to relay policy updates, share company news, and deliver training and coaching.
  • Address escalated customer concerns and provide ongoing support for customer interactions.

Essential Qualifications

  • High School diploma or equivalent is required; a Bachelor's degree is preferred.
  • A minimum of 3 years of experience in customer service.
  • At least 2 years of experience in a leadership or supervisory capacity is preferred.
  • Strong communication skills are essential.

Benefits Offered

  • Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Generous paid holidays and time off.
  • Tuition Assistance Program for professional development.
  • Incentive programs including annual performance bonuses, sales targets, and profit sharing.

Employee Benefits

  • Modern, clean, and well-maintained facilities.
  • Access to a top-tier fitness center.
  • Beautifully landscaped walking paths.

About Uline

Uline stands as North America's premier distributor of shipping, industrial, and packaging materials. As a family-owned enterprise, we are recognized for our exceptional service, high-quality products, and prompt shipping of our extensive inventory. With a workforce exceeding 9,000 across multiple locations, consider the opportunity to be part of Uline.

Uline is committed to maintaining a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)



  • South Milwaukee, Wisconsin, United States Uline Full time

    Customer Service Team LeadCompensation: $28 to $35 per hour - Annual earnings potential of $69,000 - $86,000 with bonusesLocation: Kenosha BranchAs a Customer Service Team Lead at Uline, you will play a pivotal role in delivering exceptional customer service. Your leadership will empower our representatives to resolve issues effectively and provide the fast,...


  • Milwaukee, Wisconsin, United States V. Marchese Inc Full time

    V. Marchese Inc., a leading food service products supplier in Wisconsin, is seeking a skilled Driver Check-In CSR to provide exceptional customer service and support.Job Summary:The Driver Check-In role is a specialized position that involves providing onsite customer service, sales, cash handling, and gas card collection.Key Responsibilities:Provide prompt...


  • Milwaukee, Wisconsin, United States Compass Group Careers Full time

    Food Service SupervisorCompensation Range: $20.00 to $25.00We are in search of a Food Service Supervisor to enhance our team. This position entails overseeing food-service personnel, guaranteeing excellence and safety in meal preparation, and fostering a pleasant dining atmosphere for patrons. If you possess a passion for culinary arts and have relevant...


  • Milwaukee, Wisconsin, United States J|D Operational Services Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Parking Operations Manager to join our team at J|D Operational Services. The successful candidate will be responsible for managing all aspects of parking operations, including supervising staff, managing budgets, and ensuring exceptional customer service.Key...


  • Milwaukee, Wisconsin, United States Compass Group Careers Full time

    Job SummaryAs a Food Service Supervisor with Compass Group Careers, you will play a critical role in ensuring the success of our culinary operations. This position involves direct supervision of food-service associates, training, and development of team members to meet the highest standards of quality and customer satisfaction.Key ResponsibilitiesLeadership...


  • South Milwaukee, Wisconsin, United States Walmart Full time

    Position OverviewAs a Cart Retrieval and Sanitation Specialist at Walmart, you will play a crucial role in enhancing the shopping experience for our customers. Your responsibilities will include:Customer Interaction: Ensure that every customer has a positive first and last impression of our store.Cart Management: Efficiently gather shopping carts from...


  • Milwaukee, Wisconsin, United States Milwaukee Brewers Full time

    Position Overview:As a vital member of the Retail division and under the guidance of the Retail Operations Manager, the Sales Associate plays a key role in providing exceptional service to customers while facilitating the sale of merchandise. This position is essential in ensuring that all retail locations and kiosks meet the high standards of customer...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Job SummaryThe Environmental Services Supervisor at Advocate Health is accountable for coaching, mentoring, and role modeling behaviors to achieve the highest quality patient care in a safe, cost-effective, and customer-focused environment. This position acts as an expert resource to clinical and non-clinical team members, working closely with the manager,...


  • Milwaukee, Wisconsin, United States LVMH Full time

    POSITION OVERVIEW CANDIDATE PROFILE Retail Sales and Service Supervisor - Full Time Position Overview As a Retail Sales and Service Supervisor, you will play a crucial role in guiding and motivating your team to deliver exceptional customer experiences. Your focus will be on enhancing sales and service initiatives, including managing events, training, and...


  • Milwaukee, Wisconsin, United States Textron Aviation Full time

    Aviation Technical Services Supervisor at Textron AviationTextron Aviation stands as a beacon in the aviation industry, with a legacy that spans over ninety years, dedicated to the art of flight through its renowned Cessna and Beechcraft brands. Joining our team means becoming part of a storied tradition in private aviation, where you can expand your...


  • South Milwaukee, Wisconsin, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative & Front End Associate. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service:...


  • South Milwaukee, Wisconsin, United States Walmart Full time

    Retail Sales Associate Job DescriptionWalmart is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive store environment.Key Responsibilities: Greet customers in a friendly and helpful...


  • Milwaukee, Wisconsin, United States TEKsystems Full time

    Job OverviewLocation:Travel required between multiple locations.Position Summary:The Healthcare Customer Service Specialist plays a crucial role in managing the patient intake process, ensuring accurate updates to patient records and insurance details, operating a multi-line phone system, maintaining medical records, and collecting patient payments.Key...


  • Milwaukee, Wisconsin, United States Potawatomi Hotel & Casino Full time

    Job SummaryThe Potawatomi Hotel & Casino is seeking a highly skilled and experienced Club Experience Director to join our team. As a key member of our management team, you will be responsible for leading the development and implementation of our Players Club operations, ensuring exceptional guest satisfaction, and driving business growth.Key...


  • Milwaukee, Wisconsin, United States Reef Technology Inc. Full time

    Retail Associate - American Family FieldLocation: Milwaukee, Wisconsin, United StatesDepartment: Parking TeamEmployment Type: Part-TimeOverviewBecome a valued member of our team at American Family Field, where exceptional customer service is at the forefront of our operations. As a Retail Associate, your primary responsibility will be to ensure that our...


  • Milwaukee, Wisconsin, United States The Marcus Corporation Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? The Marcus Corporation is seeking a Guest Services Supervisor to join our esteemed team and uphold our commitment to excellence. As a Guest Services Supervisor, you will oversee front desk operations, ensuring that our guests receive unparalleled service and...


  • Milwaukee, Wisconsin, United States Regal Rexnord Corp Full time

    Position: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, quotes, product information, and various customer requests. This role is essential in ensuring a smooth customer journey through...


  • Milwaukee, Wisconsin, United States Madison Medical Affiliates Full time

    Patient Care Coordinator IIPosition Overview: The Patient Care Coordinator serves as the primary liaison between patients and our healthcare facilities. This role adheres to Madison Medical's operational standards, policies, and procedures, promoting our mission within the clinic environment. This full-time position is under the supervision of the Clinic...


  • Milwaukee, Wisconsin, United States Rust-Oleum Corporation Full time

    JOB DESCRIPTION GENERAL PURPOSE OF THE POSITION: The Field Operations Supervisor is tasked with overseeing the safety, efficiency, and quality of the field service operations at Rust-Oleum Corporation. Safety remains the utmost priority and is integrated into every discussion, meeting, and project. As the designated leader of the field team, the Supervisor...


  • Milwaukee, Wisconsin, United States Regal Rexnord Corp Full time

    Position: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, pricing, product information, and various customer requests. This position is dedicated to ensuring an exceptional customer experience...