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Customer Service Retail Specialist

2 months ago

Milwaukee, Wisconsin, United States Milwaukee Brewers Full time

Position Overview:

As a vital member of the Retail division and under the guidance of the Retail Operations Manager, the Sales Associate plays a key role in providing exceptional service to customers while facilitating the sale of merchandise. This position is essential in ensuring that all retail locations and kiosks meet the high standards of customer satisfaction.

Key Responsibilities:

  • Deliver outstanding customer service by adhering to established service protocols:
    • Welcome all customers warmly in every retail setting.
    • Engage with customers to understand their needs and assist them on the sales floor.
    • Provide detailed product information and validate customer selections.
    • Conclude each interaction with a courteous thank you.
  • Maintain visual merchandising standards and cleanliness throughout the sales area.
  • Restock merchandise and ensure items are neatly displayed.
  • Monitor fitting rooms and return items to the sales floor as needed.
  • Handle phone inquiries and assist customers with orders placed over the phone.
  • Efficiently process transactions using the retail point-of-sale system:
    • Accurately scan items, process payments, and package purchases.
  • Identify and report any defective or damaged merchandise to the supervisor.
  • Be vigilant about security and report any suspicious activities to management.
  • Uphold cleanliness and safety standards in all retail environments.
  • Adhere to company policies and procedures at all times.

Qualifications:

  • Strong customer service skills with a commitment to excellence.
  • Effective communication abilities for interacting with customers and team members.
  • Attention to detail and ability to manage multiple tasks in a dynamic environment.
  • Capability to work both independently and collaboratively as part of a team.
  • Flexibility to work at various locations as assigned.
  • Willingness to follow instructions and guidelines from supervisors.
  • Previous retail experience is preferred but not mandatory.
  • Familiarity with point-of-sale systems is advantageous.

Work Schedule:

This is a part-time, seasonal role that requires availability on weekdays, weekends, and holidays, depending on the operational schedule. Shifts typically commence several hours before events and conclude after all closing duties are fulfilled.

About Our Team:

The Retail department at the Milwaukee Brewers is dedicated to enhancing each fan's experience at the stadium, contributing to memorable moments at American Family Field. Our mission is to provide friendly and knowledgeable service, representing our community and brand with pride.

Our Commitment:

We are a purpose-driven organization that values inclusivity and engagement, fostering a culture of excellence and collaboration. We strive to be a leading employer, nurturing talent and encouraging innovation through diverse perspectives.

Employee Benefits:

  • Discounts on merchandise.
  • Recognition programs and incentives.
  • Training and development focused on diversity, equity, and inclusion.

For more insights into our team culture and benefits, please explore our Careers Page.