Customer Service Representative

1 week ago


El Paso, Texas, United States Maximus Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to our clients, providing them with accurate and timely information about their healthcare plans.

Key Responsibilities:

  • Provide customer service to clients via phone, email, and web chat
  • Answer routine and basic inquiries, and resolve problems in a courteous and professional manner
  • Use computerized systems to track, gather, and troubleshoot information
  • Provide feedback and input on call trends, processes, and training
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Requirements:

  • High school diploma or equivalent with 6 months of customer service experience
  • Fluency in English and Spanish
  • Ability to work within established turnaround times
  • Excellent interpersonal skills and ability to organize simultaneous tasks
  • Ability to work as a member of a team

What We Offer:

  • Bilingual base rate $18.92/hr. + 10% shift differential for evening shifts
  • $1800 + in bonus opportunities, including training completion, referrals, and more*
  • Additional $1000 in bonus opportunities for Limited-Service positions*
  • Paid accrued Sick Leave and PTO plus 11 paid holidays
  • Company-paid, base employee Medical Coverage
  • Employee Assistance Program (EAP)
  • Employee Wellness and Discount Programs
  • Flexible scheduling options
  • A supportive environment with career development and promotional opportunities

About Maximus:

Maximus is a global leader in government services, with a mission to strengthen communities and improve the lives of those we serve. We use our decades of experience to design, develop, and deliver innovative and impactful health and human service programs. Our team is passionate about making a positive impact on people's lives, and we're committed to providing our employees with a supportive and engaging work environment.



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