WOOF Senior Distribution Operations Manager

3 weeks ago

Braselton, Georgia, United States Petco Full time

About the Role

The Senior Manager, Distribution Operations is a key leadership position responsible for overseeing the day-to-day operations of Petco's distribution centers. This role requires a strong leader who can drive operational excellence, develop a high-performing team, and lead strategic growth initiatives.

Key Responsibilities

  • Lead and mentor a team of managers, supervisors, and distribution staff to ensure high levels of engagement, productivity, and performance.
  • Foster a positive, inclusive culture of accountability, collaboration, and continuous improvement across the workforce.
  • Develop leadership capabilities within the team, ensuring clear succession planning and growth opportunities.
  • Drive a culture of safety, ensuring compliance with all OSHA and company safety regulations.
  • Create a sense of ownership and responsibility at all levels, encouraging employees to take initiative and make data-driven decisions.

Operational Excellence & Continuous Improvement

  • Direct day-to-day operations, ensuring that processes for receiving, inventory management, picking, packing, and shipping are executed efficiently and accurately.
  • Implement Lean, Six Sigma, or similar process improvement methodologies to optimize workflows and reduce costs.
  • Establish and monitor KPIs, ensuring alignment with business goals, and initiate corrective actions when targets are not met.
  • Manage labor planning and scheduling to ensure optimal staffing levels based on volume forecasts and operational requirements.
  • Oversee the management of warehouse technology systems (e.g., WMS, automation tools) to improve operational performance.

Business Acumen & Strategy Execution

  • Collaborate with senior leadership to align distribution operations with corporate goals and customer expectations.
  • Analyze financial reports and P&L statements, taking ownership of budget management, cost controls, and capital expenditure planning.
  • Drive decision-making through strong business acumen, identifying opportunities for cost reduction, service improvement, and process innovation.
  • Build partnerships with cross-functional teams, including supply chain, procurement, customer service, and transportation, to improve service levels and operational efficiency.
  • Participate in strategic initiatives related to expansion, automation, and facility upgrades.

Stakeholder & Customer Management

  • Act as the point of contact for internal and external stakeholders on distribution-related matters, providing updates on service levels, capacity, and improvements.
  • Build and maintain relationships with key partners, vendors, and service providers to ensure smooth supply chain operations.
  • Collaborate with sales, marketing, and customer service teams to understand customer needs and align distribution operations to meet or exceed those expectations.

Qualifications

  • Bachelor's degree in Supply Chain Management, Logistics, Business, or related field.
  • 7+ years of experience in distribution, logistics, or supply chain management, with at least 6 years in a leadership role.
  • Proven experience leading large teams in a high-volume, fast-paced distribution environment.
  • Strong understanding of distribution and warehouse technologies (WMS, TMS) and continuous improvement methodologies (Lean, Six Sigma).
  • Excellent leadership skills, with a track record of building high-performance teams and fostering a positive work culture.
  • Strong business acumen, with experience managing P&L, budgeting, and financial performance in a distribution setting.
  • Exceptional communication, problem-solving, and organizational skills.

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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