Market Center Operations Manager

2 weeks ago


Braselton, Georgia, United States Keller Williams Realty Atlanta Partners Barrow Jackson Full time
Market Center Operations Manager

Keller Williams Realty Atlanta Partners Barrow Jackson is seeking a highly skilled Market Center Operations Manager to oversee the day-to-day operations of our office. As a key member of our team, you will be responsible for ensuring the smooth operation of our office, including managing accounting functions, providing exceptional customer service to agents and clients, and maintaining accurate records.

Responsibilities:
  • Oversee all accounting functions, including handling EMDs, commissions, AR review, and direct communication with agents
  • Ensure accurate updates in Win-more and Z to C for agent splits and new coaching agents
  • Manage AP invoices, CC receipts, and complete daily 4 conversations for the region
  • Conduct monthly and quarterly MLS updates
  • Provide agent services such as onboarding, tech setup, virtual tech classes, and monthly office meeting presentations
  • Maintain office tech, social media platforms, and renew licenses and MLS board status
  • Attend KWAP and regional meetings, update Command MC, and implement Smartplans for agent retention
  • Handle office management tasks like payroll, employee setup, office systems maintenance, and office functions setup
  • Engage in growth initiative conversations, construct projections, communicate actual numbers, and build the Market Center's value package
  • Establish systems for associates' CGI goals, take minutes in ALC meetings, and consult on business-building fundamentals
  • Lead support systems, oversee purchasing and maintenance of office equipment, record meeting minutes, and conduct retention care calls
Qualifications:
  • Bachelor's degree in Business Administration or a related field
  • Previous experience in operations and accounting within the real estate industry
  • Proficiency in utilizing KW Tech tools such as Command, Docusign, and Showing-time
  • Excellent communication and interpersonal skills
  • Attention to detail and strong organizational skills
  • Leadership qualities, including the ability to motivate and empower team members
  • Familiarity with office management and payroll procedures
  • Strong analytical skills
  • Being tech-savvy and willing to provide tech classes to agents
  • Ability to support new agent onboarding and conduct one-on-one sessions to set up KW Tech tools and other essential systems
  • Proficiency in using social media platforms like Facebook for maintaining office tech and engaging with the real estate community
  • Customer-centric approach focused on delivering excellent service to agents and clients
  • Familiarity with MLS updates and licensing services for agents
  • Entrepreneurial mindset that seeks opportunities to enhance processes and support market center growth
  • Positive attitude and a passion for fostering a collaborative and motivated work environment


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