Market Center Operations Manager
4 weeks ago
Keller Williams Realty Atlanta Partners Barrow Jackson is seeking a highly skilled Market Center Operations Manager to oversee the day-to-day operations of our office. The ideal candidate will have a strong background in operations and accounting, with experience in the real estate industry. This role will be responsible for managing accounting functions, ensuring accurate updates in Win-more and Z to C, and providing exceptional service to agents and clients.
Key Responsibilities:
- Oversee all accounting functions, including EMDs, commissions, AR review, and direct communication with agents
- Ensure accurate updates in Win-more and Z to C for agent splits and new coaching agents
- Manage AP invoices, CC receipts, and complete daily 4 conversations for the region
- Conduct monthly and quarterly MLS updates
- Provide agent services such as onboarding, tech setup, virtual tech classes, and monthly office meeting presentations
- Maintain office tech, social media platforms, and renew licenses and MLS board status
- Attend KWAP and regional meetings, update Command MC, and implement Smartplans for agent retention
- Handle office management tasks like payroll, employee setup, office systems maintenance, and office functions setup
- Engage in growth initiative conversations, construct projections, communicate actual numbers, and build the Market Center's value package
- Establish systems for associates' CGI goals, take minutes in ALC meetings, and consult on business-building fundamentals
- Lead support systems, oversee purchasing and maintenance of office equipment, record meeting minutes, and conduct retention care calls
Requirements:
- Bachelor's degree in Business Administration or a related field
- Previous experience in operations and accounting within the real estate industry
- Proficiency in utilizing KW Tech tools such as Command, Docusign, and Showing-time
- Excellent communication and interpersonal skills
- Attention to detail and strong organizational skills
- Leadership qualities, including the ability to motivate and empower team members
- Familiarity with office management and payroll procedures
- Strong analytical skills
- Ability to support new agent onboarding and conduct one-on-one sessions to set up KW Tech tools and other essential systems
- Proficiency in using social media platforms like Facebook for maintaining office tech and engaging with the real estate community
- A customer-centric approach focused on delivering excellent service to agents and clients
- Familiarity with MLS updates and licensing services for agents to ensure compliance and smooth transactions
- An entrepreneurial mindset that seeks opportunities to enhance processes and support market center growth
- A positive attitude and a passion for fostering a collaborative and motivated work environment
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