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Store Operations Manager

2 months ago

Morrisville, North Carolina, United States Domino's Franchise Full time
Position: Store Operations Manager at Domino's Franchise

Key Responsibilities:
  • Supervise a team of delivery personnel and customer service associates to guarantee prompt and precise order processing.
  • Oversee daily financial transactions and inventory assessments during closing hours.
  • Ensure the store is properly organized and prepared for service at opening time.
  • Instill a sense of urgency in the team for efficient order fulfillment.
  • Ensure compliance with operational standards as per Domino's Evaluation Review.
  • Manage overall store functions and maintain communication with management and staff regarding business performance.
  • Coordinate product and ingredient requirements for bi-weekly shipments.
  • Provide training to the General Manager on store procedures.
  • Maintain optimal staffing levels and develop schedules aligned with business demands.
  • Handle financial transactions from delivery staff, including cash and credit card payments.
  • Address customer complaints and prioritize satisfaction.
  • Ensure delivery vehicles comply with inspection regulations.
  • Assist in optimizing delivery routes while adhering to Domino's delivery protocols.
  • Comprehend profit and loss statements.
  • Enforce grooming and uniform policies.
  • Promote pizza offerings, special deals, and marketing campaigns.
  • Receive training in food preparation, operational procedures, oven management, and packaging for delivery or takeout.
  • Deliver exceptional customer service through both phone and face-to-face interactions.
  • Skilled in computer-based order processing.
  • Encourage teamwork, enthusiasm, and a positive workplace atmosphere.

This role as a Store Operations Manager at Domino's Franchise offers an opportunity to thrive in a vibrant and fast-paced environment where your leadership capabilities will be recognized and appreciated.