Service Advisor

16 hours ago


Silver Spring, Maryland, United States AutoNation Full time
Service Advisor Job Description

As a Service Advisor at AutoNation, you will play a vital role in delivering exceptional customer experiences and driving sales growth. In this dynamic role, you will act as the liaison between our skilled Service Technicians and customers, ensuring seamless communication and transparency throughout the service process.

Key Responsibilities:
  • Set and confirm appointments with customers to ensure a smooth service experience
  • Meet or exceed targeted sales goals and customer satisfaction indices
  • Greet customers warmly and determine vehicle needs through inspections and test drives
  • Utilize consultative selling techniques to assist customers in planning for ongoing maintenance and repairs
  • Produce repair orders with clear estimates and timelines, ensuring transparency and customer satisfaction
  • Communicate effectively with technicians and parts associates to ensure timely completion of work
  • Follow up with customers to ensure satisfaction and address any concerns
  • Develop superior product knowledge to effectively support customers
  • Provide an exceptional customer experience, driving loyalty and retention
Requirements:
  • High school diploma or equivalent
  • Proven ability to deliver exceptional customer experiences
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • Willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver's license and an acceptable, safe driving record
Exciting Benefits and Perks:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply and be part of our revolutionary work in the automotive industry.



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