Parts Advisor DARCARS of Silver Spring

2 weeks ago

Silver Spring, Maryland, United States DARCARS Automotive Group Full time
Job Description

Job Summary:

DARCARS Automotive Group is seeking a skilled Parts Advisor to join our team. As a Parts Advisor, you will be responsible for selling parts to customers, assisting with orders, and providing exceptional customer service.

Key Responsibilities:

  • Assist customers in selecting required parts and provide recommendations for companion requirements
  • Pull purchased parts from stock and submit emergence orders if requested by the customer or technician
  • Answer phone calls and provide price quotes and other information
  • Assist outside sales reps with their orders and set up orders for daily shipment, delivery, or pick-up
  • Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
  • Solicit assigned accounts by phone and assist Service Technicians in selecting parts needed for repairs in process
  • Notify service desk and the customer that ordered parts have been received and ensure that before parts can be charged out, the technician presents a repair order
  • Display seasonal parts and accessories in an attractive manner and keep all bins, aisles, and storage areas clean, near, and clearly labeled
  • Provide the same high level of service to other dealership departments as is given to other customers
  • Issue credit slips for parts returned and ensure that the original invoice or its number is available for verification
  • Keep front and rear counters clean and uncluttered and advise the Parts Manager when areas of the department are not in satisfactory condition
  • Keep current on new products and product updates and participate in available training programs

Requirements:

  • High School degree or equivalent
  • Strong communication skills to explain parts information to customers and associates
  • Knowledgeable about automotive OEM parts and experience with Reynolds & Reynolds preferred
  • Ability to lift lbs and availability to work on Saturdays
  • Must be a minimum of eighteen years of age and have a valid driver's license
  • Must be able to pass a pre-employment screen (background)

Benefits:

  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • PTO and Holidays
  • Employee discounts on vehicle purchases, parts, and service repairs
  • Opportunities to join our community service initiatives

This job advertisement is a preview of the role and the employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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