Transportation Management Center Senior Supervisor
4 weeks ago
Job Summary
AECOM is seeking an experienced Transportation Management Center Senior Supervisor to support various projects located within the Franklin, TN area. The successful candidate will be responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff, facilitating a cohesive and balanced operation.
Key Responsibilities
- Acts as the primary point of contact, on-site, for the client agency
- Review applicant resumes, conduct interviews, and recommend for hire/advancement
- Administrative functions, including: invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution
- Develop and maintain routine personnel performance assessments
- Coordination of traffic signal operations between client signal system engineers and AECOM control room staff
- Maintain 24/7 awareness of the control rooms equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability
- Coordinate with client on citizen issues related to complaints, inquiries, and public information requests
- Share (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings
- Routinely report to client and company stakeholders on the operations efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness
- Assist in maintaining sounds freeway operations by: guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner
- Responsible for the comprehensive training and auditing of the operations staff
- Effect Control Room staff meetings, as required
- Participate in meetings, conferences, and committees as appropriate as assigned by the client
- Write and maintain technical documents, including but not limited to the TMC Operations Manual/Standard Operations Procedures, training programs, and TMC website content
- Serve, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices
Requirements
- Bachelors Degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field plus ten (10) years of related experience or demonstrated equivalency of experience and/or education, including two (2) years of leadership within a transportation, public safety, or commercial operations environment
- Valid U.S. Drivers License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review
- Due to the projects associated with this position a US Citizenship is required
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
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