Market Operations Supervisor
4 weeks ago
Job Summary
The Market Operations Supervisor is responsible for leading and supervising a team of Customer Service Associates in a fast-paced retail environment. This role requires strong leadership and analytical skills to manage the overall productivity of the office and ensure process adherence.
Key Responsibilities
- Performance Management: Coach, lead, and train Customer Service Associates to improve productivity and performance.
- Inventory Flow: Manage vendor returns, 3PL claims, and inventory processing to ensure smooth operations.
- Task Management: Assign tasks to Customer Service Associates and develop associate scheduling to optimize productivity.
- Customer Escalations: Resolve customer service escalations and improve customer experience.
- Team Environment: Build a positive team environment and lead by example.
Requirements
- High School Diploma or GED and 5 years' Supply Chain leadership experience.
- Bachelor's Degree in Operations, Supply Chain, or related field and 2 years' Supply Chain leadership experience.
Benefits
Lowe's offers exceptional benefits and wellness programs for eligible full-time and part-time associates, including health, vision, and dental insurance, paid time off, and education support programs.
Equal Opportunity Employer
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition.
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