Site Coordinator

2 weeks ago

Wilsonville, Oregon, United States EV Group, Inc. Full time
Job Title: Site Coordinator

Reports to: Senior Manager Customer Support

Classification: Non-Exempt

Job Summary:

This position serves as the primary point of contact between customers, management, and on-site service personnel for installation, maintenance, repair, testing, and customer training issues. The Site Coordinator takes ownership of issues and drives them to resolution in a timely manner, operating independently and managing multiple projects simultaneously.

Key Responsibilities:
  1. Customer Management: Manage customer activities, supervise, coordinate, schedule, train, motivate, and guide other Fields Service Engineers.
  2. Project Planning: Work on complex planning activities and special projects where customer equipment performance is critical to contractual obligations and project deadlines.
  3. Communication: Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
  4. Training and Support: Instruct customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  5. Reporting and Analysis: Participate in internal meetings to facilitate the coordination of important issues, including spare parts, warranty, and daily/weekly priorities. Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  6. Issue Resolution: Keep Management informed of all tool down situations and present and explain reports, results, and solutions to customers.
  7. Technical Expertise: Present and implement EVG technologies and solutions to customers and coordinate technical resources to track and close customer issues.
  8. Project Management: Oversee a robust Project Management process and delivery timetables to keep projects on schedule and organize and manage projects and tasks while consulting with Management to ensure company objectives are met.
  9. Travel and Safety: Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport and be physically capable of operating EVG hired vehicles safely.
Requirements:
  1. Education: Requires a Bachelor's Degree in a technical discipline or related field.
  2. Experience: Minimum of four (4) years of direct experience with EVG equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  3. Skills: Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel. Excellent customer skillset, including communication, priority setting, influencing, and conflict resolution.
Physical Demands:
  1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle, or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

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