Incident Management Specialist

4 days ago


Lockport, New York, United States City of Westerville Ohio Full time
City of Westerville IT Department is seeking an experienced Incident Manager to join their team. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT systems and services. We are looking for someone who is highly organized, able to prioritize tasks effectively, and has excellent communication skills.

The ideal candidate will have at least 2 years of experience in IT service management, with a strong understanding of incident management principles and practices. They should be able to work collaboratively with cross-functional teams to resolve incidents efficiently and effectively.

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Required Skills and Qualifications:**
  • At least 2 years of experience in IT service management
  • Strong understanding of incident management principles and practices
  • Excellent communication and teamwork skills


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