Hotline Operations Coordinator

3 weeks ago


New York, New York, United States NYC Anti-Violence Project Full time
About the Role

We are looking for a highly motivated and detail-oriented individual to fill the position of Hotline Specialist at the NYC Anti-Violence Project. As a key member of our Client Services Department, you will be responsible for staffing AVP's 24-hour English/Spanish hotline, answering calls, and responding to voicemails or messages left by callers.

You will also complete need-based screenings and relevant assessments with callers, connect them to appropriate services within AVP or refer out to vetted community resources. Additionally, you will support day-to-day hotline operations, coordinate volunteer hotline counselors, and provide backup services to volunteer hotline counselors as part of a department-wide afterhours hotline coverage rotation.


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