Hotline Advocate

3 days ago

New York, New York, United States NYC Anti-Violence Project Full time
Job Summary

We are seeking a skilled Hotline Specialist to join our team at the NYC Anti-Violence Project. In this critical role, you will contribute to providing crisis intervention and support to LGBTQ and HIV-affected individuals, utilizing your expertise to connect callers with vital resources and services.

About the Position:

  • Staff the 24-hour hotline, responding to calls, emails, and messages from the LGBTQ and HIV-affected community.
  • Collaborate with the Manager of Hotline Programs to develop and implement training programs for volunteers, ensuring they are equipped to provide exceptional support.
  • Maintain accurate records and documentation, tracking client interactions and providing data-driven insights to inform program development.
  • Develop and implement strategies to enhance hotline operations, fostering a culture of continuous improvement and quality assurance.
  • Cultivate relationships with local organizations and advocacy groups, promoting partnerships and collaborations that advance the mission of the NYC Anti-Violence Project.

What We Offer:

  • A competitive salary of $60,000, with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 403(b) retirement investment plan.
  • Flexible work arrangements, with options for remote work and a hybrid schedule.

Our Mission:

The NYC Anti-Violence Project is committed to empowering LGBTQ and HIV-affected individuals to end all forms of violence. We strive to create a world where everyone can live freely, without fear of persecution or marginalization.

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