Insurance Customer Support Specialist

2 weeks ago

Columbia, Tennessee, United States Randstad Full time

Join a Leading Insurance Provider
We are a reputable insurance organization looking for motivated individuals eager to embark on a fulfilling career in the insurance sector. If you have a passion for assisting others and thrive in a collaborative environment, consider a role in our Life Insurance Customer Support team. Our mission is to provide exceptional support to agents and their teams regarding life insurance offerings, policy management systems, and billing inquiries. You will gain valuable skills in customer service, communication etiquette, and in-depth knowledge of life insurance products.

Position Overview
This role is essential in ensuring that our customers receive the highest level of service. You will be responsible for:

  • Addressing inquiries from agents and their teams about life insurance products and related systems.
  • Providing support to customers through both inbound and outbound communication.
  • Maintaining current policies by processing premium payments.
  • Updating policy details by handling requests for changes such as names, addresses, and beneficiaries.
  • Acquiring knowledge in customer service practices, communication skills, and life insurance offerings.

Key Skills Required
To succeed in this role, candidates should possess:

  • Customer Service experience (minimum of 1 year required).
  • Telephone Etiquette skills (preferred experience of 1 year).
  • Typing proficiency (preferred experience of 1 year).
  • Basic Software and Computer Skills (1 year of experience required).
  • Active Listening abilities (preferred experience of 1 year).
  • Customer Support experience (preferred experience of 1 year).
  • Data Entry skills (preferred experience of 1 year).

Qualifications
Applicants should have:

  • At least 1 year of relevant experience.
  • Entry-level experience is acceptable.

About Randstad
Randstad is a global leader in connecting talented individuals with outstanding companies. Our dedicated team is committed to understanding your career aspirations and aligning your skills with the right opportunities. We offer a variety of employment options, including temporary, temp-to-perm, and permanent positions.

Equal Opportunity Commitment
We are an Equal Opportunity Employer and welcome applicants from all backgrounds. We strive to ensure our hiring and interview processes are accessible to all candidates. If you require accommodations during your application or interview, please let us know.

Compensation and Benefits
The pay for this position will be determined based on various factors, including education, experience, job responsibilities, and certifications. Randstad also provides a comprehensive benefits package, which includes health insurance, an incentive program, and 401K contributions, subject to eligibility.

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