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Dental Office Coordinator
2 months ago
Pelham Parkway Dental Assoc is seeking a highly organized and detail-oriented Dental Receptionist to join our team. As a key member of our front office staff, you will be responsible for ensuring that patients' appointments are scheduled, rescheduled, or canceled in a timely and efficient manner.
Key Responsibilities- Greet and welcome patients to the practice, providing exceptional customer service and ensuring a positive experience.
- Enter patient information into our data system, answer patients' questions, and arrange referrals to other dental specialists as needed.
- Assist patients in filling out information forms and prepare patients' charts and daily schedules for the dental staff.
- Update patient records and document recent treatments and procedures, maintaining accurate and up-to-date records.
- Schedule follow-up appointments and provide telephonic reminders to patients, ensuring timely follow-up care.
- Verify methods of payment and collect payments as needed, maintaining accurate financial records.
- Verify patients' dental insurance coverage and process claims as necessary.
- Perform general office duties, such as answering telephones, photocopying, filing, and faxing, as needed.
- High school diploma or equivalent required.
- At least 2 years of experience in a dental office setting, with knowledge of Dentrix software.
- Prior experience with insurance plans and claims processing, as well as knowledge of dental terminology, procedures, and diagnosis.
- Excellent interpersonal communication skills, with the ability to work effectively with patients, staff, and insurance providers.
- Good telephone etiquette and excellent organizational skills, with the ability to multitask and prioritize tasks effectively.
- Flexibility to support changing schedules and priorities, with a proactive approach to problem-solving and a commitment to excellence.
