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Facilities Operations Coordinator

2 months ago

Hollywood, Florida, United States Jones Lang LaSalle Incorporated Full time

Facilities Operations Coordinator

Location: On-site

Job Type: Full time

Company: Jones Lang LaSalle Incorporated

Overview: At JLL, we are dedicated to creating a brighter future in real estate. Our team is at the forefront of combining premier services, advisory, and technology to enhance our clients' experiences. We strive to attract and retain the most talented individuals, fostering an environment where they can thrive and build meaningful careers.

Key Responsibilities:

  • Develop and maintain strong relationships with client site leaders, business partners, and FM stakeholders to build trust in the delivery of Integrated Facilities Management (IFM) services.
  • Address FM challenges promptly, keeping relevant parties informed and escalating issues as necessary.
  • Serve as the primary liaison for site occupants, property management, and landlords to facilitate FM operations and ensure client satisfaction.
  • Oversee third-party contractors and vendors to ensure effective property management and maintenance.
  • Communicate Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) effectively, collaborating to identify service enhancements and cost-saving opportunities.
  • Monitor daily work orders, ensuring timely follow-up for successful service delivery and customer satisfaction.
  • Schedule and supervise vendor performance for all preventive and recurring maintenance tasks for designated properties.
  • Propose and implement continuous quality improvement initiatives.
  • Analyze customer feedback regularly, developing and executing response strategies.
  • Foster collaboration and teamwork across the account-wide team, sharing insights and best practices.
  • Welcome visitors, vendors, and job candidates, providing guidance as needed.
  • Assist the Facilities Management Team in tactical planning to achieve team objectives.
  • Ensure adequate inventory of operational supplies and tools.
  • Process purchase order requests and verify delivery accuracy.
  • Conduct periodic safety inspections and inventory checks of facility tools.

Safety and Compliance:

  • Support adherence to JLL's audit and compliance standards in facility and financial management.
  • Ensure compliance with local ordinances, codes, and laws.
  • Identify safety hazards, conduct assessments, and propose solutions to mitigate risks.
  • Complete all required safety training sessions.
  • Follow policies for the safe handling and disposal of materials.
  • Utilize JLL's work order management system for effective operations.
  • Assist with facility soft services as directed.

Qualifications:

  • Education: Bachelor's degree or equivalent experience (3-5 years in Facilities Management preferred).
  • Minimum of two years of relevant industry experience in a corporate setting, third-party service provider, or consultancy.
  • Skills: Strong customer service, communication, and managerial skills; ability to manage multiple tasks and prioritize effectively; basic understanding of building systems and work order management.
  • Experience managing vendor relationships and overseeing direct reports is preferred.

Benefits:

  • 401(k) plan with company matching contributions.
  • Comprehensive medical, dental, and vision coverage.
  • Paid parental leave at full salary.
  • Generous paid time off and company holidays.
  • Flexible and remote work arrangements may be available.

Equal Opportunity Employer: Jones Lang LaSalle is committed to creating an inclusive environment for all employees and providing reasonable accommodations for individuals with disabilities.