Customer Service Team Lead
4 days ago
About DISH Network L.L.C
DISH Network L.L.C, a leading provider of satellite television service, live-streaming, and on-demand programming, is seeking a highly skilled Customer Service Team Lead to join our team. As a Coach/Team Lead, you will be responsible for leading a team of Customer Service Representatives, providing guidance and support to ensure exceptional customer experiences.
Key Responsibilities:
- Lead a team of Customer Service Representatives to achieve customer satisfaction and service level goals.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Proven experience in customer service leadership or coaching.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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